FAQ

• When will my order arrive?

Due to Covid-19 restrictions and delays please allow up to 3 weeks processing and shipping time on all items. We will send you tracking information once your product has departed our facility.

• I ordered the wrong size item, what do I do?

If your order has not been shipped out yet we can definitely help you!

Please email essenco.operations@gmail.com and include:

1. ORDER/ITEM #
2. FULL NAME
3. EMAIL USED
4. REQUEST UPDATED SIZE

• I need to change my shipping address, what do I do?

  You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email essenco.operations@gmail.com:

  1. ORDER/ITEM #
  2. FULL NAME
  3. EMAIL USED
  4. REQUEST UPDATED ADDRESS

ESSEN CO'S 24/7 Customer Service Team will be more than happy to accommodate.

• How long does shipping take for US orders? 

Once your order ships from our facility, most items are delivered to the customer within 5 - 7 Business Days. Due to Covid-19, there have been slight delays in shipments - please feel free to send an email to essenco.operations@gmail.com for further concerns.

 

• Do you ship internationally? 

No, unfortunately ESSEN CO is only able to ship domestically within the US.